Capgemini and Orano Deploy 1st AI-Powered Humanoid Robot in Nuclear Industry

Orano, a recognized industrial leader in the recovery and transformation of nuclear materials, and Capgemini, an AI-powered global business and technology transformation partner, announce the deployment of the first intelligent humanoid robot in the nuclear sector. This project marks a major step forward for a strategic industry that has long been a pioneer in innovation.

Deployed at the Orano Melox Ecole des Métiers [Created in early 2018, Ecole des Métiers is dedicated to promoting and developing the Orano’s technical training] in the Gard region of France, the robot named Hoxo is equipped with embedded artificial intelligence (AI) and advanced sensors for real-time perception, autonomous navigation, execution of technical gestures, and interaction. Its purpose is to replicate human movements and operate alongside teams within nuclear facilities, including in challenging intervention environments.

Over the next four months, Orano Melox’s innovation teams will conduct a testing phase to validate the robot’s range of applications, combining mobility, precision, and artificial intelligence (AI). By offering an agile, scalable robotic platform, this initiative is expected to enhance industrial performance and potentially support operators through robotic assistance.

"Hoxo opens new perspectives for our operations by combining an intelligent and ergonomic robotic solution with the expertise of our on-site teams. It’s an innovation we aim to evolve to meet our industrial needs, contributing to both safety and competitiveness as we tackle the challenges of today and tomorrow," said Arnaud Capdepon, Director of Orano Melox.

"This project, led by our AI Robotics & Experiences Lab, embodies the convergence of robotics, artificial intelligence, computer vision, and digital twins. It redefines human-machine interaction in sensitive environments and pushes the boundaries of industrial automation. Through this initiative, we harness the potential of physical AI to address Orano’s most demanding industrial challenges," added Pascal Brier, Chief Innovation Officer at Capgemini and member of the Group Executive Committee.

About Orano

As a leading international operator in the field of nuclear materials, Orano delivers solutions to address present and future global energy and health challenges. Its expertise and mastery of cutting-edge technologies enable Orano to offer its customers high value-added products and services throughout the entire fuel cycle. Every day, the Orano group’s 18,000 employees draw on their skills, unwavering dedication to safety and constant quest for innovation, with the commitment to develop know-how in the transformation and control of nuclear materials, for the climate and for a healthy and resource-efficient world, now and tomorrow. Orano, giving nuclear energy its full value.

About Capgemini

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.

Discover the humanoid robot Hoxo in pictures:

“A Global Powerhouse in Agentic AI”: Capgemini Finalizes $3.3B WNS Acquisition

Capgemini (Euronext Paris: CAP) today announced that it has completed the acquisition of WNS (NYSE: WNS), a digital-led business transformation and services company and leader in the Digital BPS (Business Process Services) market. With the closing of this transaction, Capgemini creates a global leader in Intelligent Operations to capture clients’ investment in Agentic AI to transform their end-to-end business processes.

“Capgemini and WNS share a common vision of the potential of agentic AI to transform our clients’ business operations,” comments Aiman Ezzat, CEO of Capgemini. “By combining Capgemini’s global reach, strategy and transformation capabilities, technology and AI leadership with WNS’s industry expertise and platforms, we’re uniquely positioned to help our clients reinvent their business processes end-to-end and lead in their market. We can now move forward in building together a global leader in Intelligent Operations. I am delighted to welcome WNS’ employees to the Group.”

“Our teams are looking forward to beginning this next chapter, joining forces with Capgemini to create a global powerhouse and build something truly transformative in the era of generative and agentic AI,” said Keshav R. Murugesh, CEO of WNS. “The next wave of transformation will be driven by intelligent, domain and industry-centric operations, delivering efficiency and agility through hyper-automation for superior business outcomes. Our shared values and culture will make for a seamless integration, enabling us to unlock exciting opportunities and long-term value for our clients, employees, partners, and communities.” 

On July 7, 2025, Capgemini and WNS announced that they had entered into a definitive transaction agreement, pursuant to which Capgemini acquired WNS to create a global leader in Agentic AI-powered Intelligent Operations for a cash consideration of 76.50 USD per WNS share. The total cash consideration amounts to $3.3 billion, excluding WNS’ net financial debt[Net financial debt of WNS was negligible as at March 31, 2025.]. On September 18, 2025, Capgemini announced that it has successfully priced a total of €4.0 billion bonds to finance this transaction, refinance its financial debt, and for general corporate purposes of the Group. As a result of this bond issuance, the bridge loan signed in the context of the acquisition was cancelled. WNS will be consolidated into Capgemini’s financial statements as of October 17, 2025.

Capgemini, Dai-ichi Life Partner to Establish GCC in India

Capgemini and Dai-ichi Life Holdings have signed a multi-year agreement to establish a Global Capability Center (GCC) in India. This initiative aims to accelerate Dai-ichi Life’s digital transformation by leveraging India's skilled talent pool to enhance IT and digital strategies.

The GCC will focus on advanced software development, AI and data solutions, infrastructure modernization, and cybersecurity. It will initially support operations in Japan, the United States, and Australia, with plans to expand further. The partnership follows a Build-Operate-Transfer model, allowing Dai-ichi Life to gradually internalize critical digital functions.

Capgemini will bring its global expertise to co-innovate solutions that streamline operations and enhance customer service. Dai-ichi Life’s CEO, Tetsuya Kikuta, emphasized that this collaboration will strengthen in-house capabilities in AI, data, and cybersecurity, setting the foundation for long-term innovation.

The specific location of the Global Capability Center (GCC) in India hasn't been publicly disclosed yet. However, given Capgemini's strong presence in cities like Bengaluru, Pune, and Hyderabad, it's likely to be in one of India's major tech hubs.

Dai-ichi Life Holdings, Inc. is a major Japanese life insurance company, founded in 1902 and headquartered in Tokyo, Japan. It operates globally, offering insurance, asset management, and financial services across multiple markets.

Dai-ichi Life has expanded internationally, including subsidiaries like Protective Life Corporation (U.S.), Dai-ichi Life Vietnam, and Dai-ichi Life Cambodia. It also has a presence in India through Star Union Dai-ichi Life Insurance (SUD Life), a joint venture with Bank of India and Union Bank of India.

Capgemini Begins The Search for 25 Inspiring Female Leaders in the World of Rugby

• The search for 25 inspiring female leaders for the 2024/2025 Capgemini Women in Rugby Leadership Programme is now on
• The programme is creating a growing global network of female leaders and role models across the sport
• Scholars will have access to personalised coaching and training sessions via Capgemini’s internal University to help their professional development
• Seventy-three scholars have completed the programme since 2018

World Rugby has announced the launch of an open application process for the Capgemini Women in Rugby Leadership Programme, with 25 scholarships to be awarded on the road to Women’s Rugby World Cup 2025.

This week, World Rugby will begin the search to find 25 inspiring female leaders through the Capgemini Women in Rugby Leadership Programme which identifies and develops the next generation of female leaders. The programme enables them to fulfil their potential and drives gender equity across the game with the overall aim of increasing the number of women in key leadership positions within rugby.

Each year, 12 scholars are granted access to the best learning programmes from the Capgemini University with successful applicants matched with a mentor and eligible to apply for an additional discretionary grant of up to £5,000 to help aid their development. New for 2024, and to maximise the opportunities for trailblazers of the future in the countdown to Women’s Rugby World Cup 2025, World Rugby will be seeking 25 leaders for 2025 so these scholars will be supported over a longer time period.

The bid to unearth the next generation of leaders will get underway on Thursday, 29 February when the application process for the next intake of scholars opens until 31 March. Applicants must be actively involved with their rugby union or regional association as a board member, member of staff or volunteer, have leadership aspirations and be able to demonstrate their professional development plan in their application. Any interested applicants can complete this application form, including a CV and a letter of endorsement from their union or regional association. Failure to submit a letter of endorsement will disqualify them from the process.

World Rugby Chief of Women’s Rugby Sally Horrox said: “As we embark on the journey towards Women’s Rugby World Cup 2025, we’re thrilled to launch the search for the next wave of female leaders to be part of the Capgemini Women in Rugby Leadership Programme. This important initiative, in partnership with Capgemini, is set to empower and elevate 25 remarkable female leaders who will shape the future of the sport. By promoting the programme and the application process more widely, we are fostering inclusivity and accessibility to fantastic resources, mentorship, and educational opportunities. We’re paving the way for these trailblazers to realise their full potential, driving gender equity, and growing opportunities for women in key positions in rugby.”

Since the Women in Rugby Leadership Programme was launched in 2018, a total of 73 scholarships have been awarded to female leaders from across the world. As part of the programme, scholars are given access to a range of opportunities through the Capgemini University, including leadership coaching and training sessions and Connected Manager, a Harvard Business certified programme.

As the programme continues to go from strength to strength, the first Capgemini Women in Rugby Leadership Summit was also held in 2023 at the Campus Serge Kampf Les Fontaines in Paris. The two-day event gave scholars an opportunity to come together, share best practice and build a support network.

Anne Lebel, Chief Human Resources Officer at Capgemini and Group Executive Board Member, said: “We look forward to this next phase in our collaboration with World Rugby to support the development of female leaders. Through the Capgemini University, we are giving them the opportunity to build on their strengths and to keep growing. As a global services company people are at the heart of Capgemini’s capabilities, so we know how critical it is to support and nurture women’s leadership. We are proud to help empower female role models that can inspire other women and break biases.”

Zakia Kulabako, 2023 Women in Rugby Leadership Programme alumni, said: “Capgemini’s leadership programme has been the cornerstone of my professional growth in project management, guiding me through the dynamic landscape of challenges and opportunities with invaluable mentorship, robust skill-building and a culture of innovation. It’s not just about mastering methodologies; it’s about fostering leadership excellence, empowering me to navigate complexities, inspire teams and drive impactful results that redefine success in the project management arena.”

About World Rugby

World Rugby is an international federation and a global movement comprising more than 500 million fans and eight million players within 133 national member federations affiliated through six regional associations.

World Rugby’s purpose is to grow rugby by making it more relevant and accessible, with a vision of a global sport for all, true to its values. The driving force behind the sport’s significant growth has been World Rugby’s portfolio of major events, from the flagship men’s and women’s Rugby World Cups to HSBC SVNS, showcasing the Olympic version of the sport.

The financial success of the men’s Rugby World Cup enables World Rugby to invest record sums in the development and growth of the sport from the playground to the podium, ensuring that the sport is as accessible and enjoyable for as many people as possible. Between 2020-23, the international federation will invest more than £565 million in the sport, representing a 22 per cent uplift on the previous four-year business cycle.

https://www.world.rugby/vision

Capgemini to Acquire Unity’s Digital Twin Professional Services Arm

Capgemini to Acquire Unity’s Digital Twin Professional Services Arm to Accelerate Enterprises’ Digital Transformation Through Real-time 3D Technology

Capgemini and Unity (NYSE: U), San Francisco, US-based platform for creating and growing real-time 3D (RT3D) content, have announced an expansion of their strategic alliance that will see Capgemini take on Unity’s Digital Twin Professional Services arm. Per the agreement, Unity’s Digital Twin Professional Services team will join and embed within Capgemini, forming one of the largest pools of Unity enterprise developers in the world. The transaction will accelerate the iteration and implementation of the market leading real-time 3D (RT3D) visualization software for the industrial application of digital twins. It will allow end users to envision, understand, and interact with physical systems – a key enabler for intelligent industry. The deal is expected to close in the second quarter of 2024.

Unity’s Digital Twin Professional Services team has worked with many companies over the past five years to develop real-time 3D solutions to drive business results. As more and more enterprises seek to combine the physical and digital worlds, clients are looking for the RT3D software capabilities coupled with business transformation, design, and engineering expertise to realize value from the industrial application of digital twins at scale. Today’s agreement will extend the reach and scale of Unity’s software through Capgemini, allowing more organizations to further push the boundaries of this technology through the acceleration, adoption, and application of RT3D to build and scale immersive experiences.

“Unity’s real-time 3D technology is the unequivocal industry standard for visualization across platforms and devices. As such, it is a key component that will impact the value-chain of intelligent products – from R&D to manufacturing, operations, and services,” comments William Rozé, CEO of Capgemini Engineering and Group Executive Board member. “This new agreement with Unity will allow Capgemini to embed 3D visualization software capabilities into our end-to-end business transformation services, to help clients realize the immediate and longer-term benefits of intelligent industry.”

“Unity has reached a point in its growth where the opportunity for us in the enterprise market has outpaced our ability to scale fast enough to meet client demand,” explains Jim Whitehurst, CEO, Unity. “With its scale and breadth of services – from design and engineering to business transformation and data expertise, Capgemini is well placed to unleash the full potential of Unity technology for enterprise clients across industries with specific use cases.”

As part of this agreement Capgemini plans to scale a range of sector-specific solutions that are currently in high demand. Particularly relevant for automotive, consumer products & retail, energy & utilities, aerospace & defense, healthcare & life sciences, and industrial products/manufacturing, tailored offerings are expected to include:

• Simulation: A digital representation of an asset, facility or product that emulates its real-world counterpart through advanced modeling to provide real-time insights and simulate future scenarios.
• Human Machine Interfaces: Interactive experiences for in-vehicle infotainment (IVI), meters (gauge clusters), and additional screens.
• Immersive Training: Engaging training experiences in interactive 3D or augmented or virtual reality (AR and VR) to enable better knowledge transfer and safer workplaces.

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.

About Unity

Unity is the world’s leading platform for creating and growing interactive, real-time 3D (“RT3D”) content and experiences. Our comprehensive set of software and AI solutions supports content creators of all sizes through the entire development lifecycle as they build, run, and grow immersive, real-time 2D and 3D content and experiences for mobile phones, tablets, PCs, consoles, and augmented and virtual reality devices. For more information, visit Unity.com.

Capgemini Partners An OpenAI Competitor 'Mistral AI' Founded by Former Google Deepmind and Meta Researchers

Capgemini Partners With Mistral AI to Spearhead the Adoption of New Frontier Generative AI Models

New partnership is set to accelerate business transformation for organizations with efficient, customizable, state-of-the-art AI models

Capgemini has announced, on last Thursday, a new alliance partnership agreement with one of the emerging player in artificial intelligence, Mistral AI, which is founded by researchers previously employed by Meta and Google DeepMind, and touted as a competitor to OpenAI.

For an uninitiated, Mistral AI is a Paris, France-based Generative AI company founded in April last year, by Arthur Mensch, Timothée Lacroix and Guillaume Lample, Mistral AI has recently valued at $2 billion in a funding it raised in last December, from Silicon Valley venture capital firms Andreessen Horowitz and Lightspeed Venture partners.

Together, Capgemini and Mistral AI will focus on accelerating the evolution towards more accessible, versatile, and cost-effective generative AI implementation at scale. Capgemini aims to help its extensive portfolio of global clients derive greater long-term value and accelerate their generative AI use cases by embedding Mistral AI’s highly efficient foundational models into their broader generative AI architecture.

According to Mistral AI's benchmarking, its 8x7B version is better than ChatGPT and LLaMA 2 70B in most tests. Interestingly, Mistral compares its AI to GPT-3.5, the language model that powers the free version of ChatGPT.

Thanks to this new partnership, Capgemini’s clients will not only benefit from the company’s leading capabilities in data and AI, breadth of generative AI services and deep industry expertise, but also Mistral AI’s revolutionary generative AI models. Mistral AI is changing the game for organizations looking to transform their business, developing a broad range of AI models that are more cost efficient and currently outperform most alternatives in the industry. Leveraging Mistral AI’s technology, Capgemini aims to make generative AI more accessible for enterprises looking to customize and deploy multiple use cases for a large number of users, and with a lower carbon footprint.

Mistral AI’s foundational large language models (LLMs) are a transformative force for innovation. Based in France and with a team of cutting-edge AI scientists across Europe, Mistral AI’s models offer unmatched customization and are pretrained for robust multi-lingual competencies – a key requirement for global organizations today. Together, Capgemini and Mistral AI are exceptionally well-positioned to address clients’ specific business needs, especially in highly regulated and sensitive industries, such as Financial Services, Aerospace and Defense, Utilities and Telcos, and Public Sector.

Arthur Mensch, Cofounder and CEO of Mistral AI said, “Mistral AI is on a mission to push generative AI forward and it is only through collaboration with like-minded visionaries that we will accelerate the diffusion of this world changing technology. Deployment at scale is one of the biggest barriers to widespread adoption of generative AI, and our partnership with Capgemini means forward-thinking organizations of all sizes will be able to customize our compute-efficient, powerful AI models for real world applications.”

Fernando Alvarez, Chief Strategy and Development Officer at Capgemini and Group Executive Board member said, “Sustainable business transformation demands the ability to scale, and for generative AI this means efficient, high performing open models with smaller compute size and lower carbon footprint installations. Together with Mistral AI, Capgemini will help to spearhead the AI revolution, enabling organizations of all sizes to realize significant business value from this technology that is set to redefine the world we live in and accelerate the dual transition towards a digital and sustainable economy.”

Capgemini and AWS Ink Multi-Year Agreement to Enable Broad Enterprise Generative AI Adoption

Expanded collaboration is designed to help organizations accelerate the implementation of generative AI at scale while significantly enhancing return on investment

Capgemini today announced the signing of a multi-year strategic collaboration agreement with AWS, designed to accelerate the adoption of generative AI solutions and technologies amongst organizations of all sizes. Through this collaboration, Capgemini and AWS are focused on helping clients realize the business value of adopting generative AI, while navigating challenges including cost, scale, and trust. It will enable joint clients to move their investments from individual pilots and proof of concepts to production at scale, by leveraging Capgemini’s existing network of AWS Centers of Excellence (CoEs). This expanded collaboration will also accelerate the deployment of innovative industry-specific and functional use cases using Amazon Bedrock to access a range of secure, high-performing foundational models, including Amazon Titan.

Helping clients realize the full value of generative AI at scale

As part of this new initiative, Capgemini and AWS will build industry specific solutions, assets and accelerators supported by a unique platform designed to help clients improve the Total Cost of Ownership (TCO). The new platform optimizes large language models (LLMs) provided as part of Amazon Bedrock to help enable clients to achieve the best generative AI production costs.

Expansion of Capgemini’s AWS Centers of Excellence (CoEs)

As part of this extended collaboration, Capgemini will expand its existing network of AWS CoEs and will train 30,000 employees over the next 3 years across AWS’s advanced technologies, as part of the company’s €2 billion investment in Artificial Intelligence. The global network of Capgemini’s AWS CoEs allows clients to leverage Capgemini’s capabilities in data, AI and cloud to unlock the vast potential of generative AI, enable rapid prototyping of new business scenarios, foster innovation, and navigate the next era of digital transformation.

“With generative AI presenting new opportunities to accelerate innovation, it’s imperative for clients to be able to scale their AI implementations quickly to drive tangible value, optimize investments, and meet the specific needs of their own industry,” said Jerome Simeon, Head of Global Industries and Group Executive Board member at Capgemini. “Capgemini’s deep expertise in data and AI and strong portfolio tailored for industries, together with AWS’s proven methodologies and technologies that help organizations scale their transition to the cloud, will enable joint clients to move from pilot to production at extreme scale, while also helping them optimize their investments and address their sustainability goals. All are vital components in the journey to a digital and sustainable economy.”

Swami Sivasubramanian, Vice President of Data and AI at AWS said, “This expanded partnership with Capgemini will further democratize access to generative AI by empowering organizations to leverage AWS’s industry-leading models and capabilities, like Amazon Bedrock and Amazon Q, to ignite innovation and transform their business. Fueled by massive amounts of enterprise data and human intelligence, joint clients will be able to build and scale generative AI applications that are customized to their business, with privacy and security at the core.”

The partnership expansion comprises several dedicated initiatives to maximize value delivered for clients including:

• Industry solutions – customized, AI-infused capabilities for specific Industries
  Leverages Capgemini’s deep industry expertise and AWS’s secure, highly customizable, AI- to deliver value across multiple industries, for example:

• Aerospace: enhanced Lifecycle Optimization for Aerospace platform with additional capabilities from Amazon Bedrock to improve the image recognition and analysis of aviation parts, and assist in the curation of publishing available inventory.
• Automotive: AI-enriched capabilities to enable the transformation of the Automotive industry including trusted vehicles, driving automation, customer intimacy as well as supply chain optimization.
• Financial Services: use cases across banking and capital markets such as customer experience, administration processing, audit, and risk. Leveraging generative AI in the insurance market to enhance policy servicing and claim handling.
• New platform to enable high value business outcomes and optimize TCO
  This strategic collaboration with AWS incorporates a unique methodology and accelerators developed by data and AI experts at Capgemini. Using LLM cascading and prompt tuning[1] can more efficiently deliver working solutions that combine the client’s own data and data from a range of LLMs available through Amazon Bedrock. In this way, multiple Proof of Concepts (PoCs) can be developed, tested, and deployed at speed while reducing compute. This new approach is designed to create tangible value for clients that can then be channeled into the business to accelerate innovation and enable organizations to explore a greater number of generative AI use cases at scale. By reducing the compute required for implementation, there is also an opportunity to reduce the carbon intensity of generative AI projects.
• Generative AI for Software engineering
  AWS CodeWhisperer and Amazon Bedrock will be incorporated into Capgemini’s digital cloud platform that provides industry solutions and accelerators to enable clients’ cloud-driven transformations. This will improve efficiency and quality across the entire software life cycle from user story creation through to test case development and execution, with a focus on accelerating development, code conversion, reduction of technical debt, and enhancing the security posture of the developed software.

As a result of their long-term strategic partnership, Capgemini was recently recognized for its global leadership in AI with the coveted AWS Global Partner of the Year 2023 for Artificial Intelligence and Machine Learning (AI/ML), along with six additional awards across global and local categories. Capgemini was singled out in the AI/ML category for the development of the Lifecycle Optimization for Aerospace platform, built on AWS’s Cloud and AI services, that aims to digitalize and automate aircraft records history to improve lifecycle management and enhance parts’ reuse.

"Circular economy an important axis of our sustainability roadmap, as we successfully repair and reuse many components from both in service or retired aircraft,” says Vincent Etchebehere, VP Sustainability and new mobilities at Air France. “The technologies tested in the platform are very promising and should allow us to increase even further the reuse ratio. As an airline and an MRO[2], we act as a catalyst in our supply chain by selecting the most responsible and sustainable products available.”


[1] Prompt tuning involves leveraging a smaller scale model to adapt an input prompt to make it more effective and efficient on the target large language model

[2] MRO: Maintenance, Repair, and Overhaul

Capgemini Announces Nive Bhagat as Group CFO and Member of the Group Executive Board w.e.f January 1, 2024

Capgemini announces the appointment of Nive Bhagat as Group Chief Financial Officer (CFO) and member of the Group Executive Board, effective January 1, 2024. She succeeds Carole Ferrand who has served as CFO since 2018 and plans to pursue other career opportunities. Carole will support the transition and a smooth handover with Nive until the end of the year.

“Firstly, the Board and I thank Carole for her unfailing support and I’d like to pay tribute to the valuable contribution that she has made as CFO over the last six years. Carole joined Capgemini when it was a 12billion Euro company and during her tenure we have not only almost doubled our revenues to 22billion but have also completed one of the Group’s largest acquisitions with Altran and navigated a global pandemic. Carole has overseen all of this while masterminding the successful transformation of Capgemini’s finance function and continuing to lead from the front in terms of diversity and inclusion. I thank Carole on behalf of the Group and wish her every success in her next chapter,” said Aiman Ezzat CEO, Capgemini Group.

“I welcome the appointment of Nive whose career, both prior to joining Capgemini and during the past 13 years within the Group, has given her a broad and valuable experience of our industry. She is a trusted and outstanding leader, whose appointment has the full support of Capgemini’s board of directors. Nive has an exemplary track record in delivering business results, currently as CEO of Capgemini’s Cloud Infrastructure Services. Her proven business acumen, deep knowledge of the Group’s operations and strong grounding in finance mean Nive is well-equipped to take on the role of Group CFO to help drive the next phase of our development,” Aiman Ezzat added.

“It’s a privilege to have been appointed Capgemini CFO. I am excited to work with the Group’s leadership and Board to execute on our clear strategy and build on our strong financial footing. I am looking forward to leading the award-winning team to further enable the growth, the margin expansion, and the cash discipline of Capgemini,” said Nive Bhagat.

“It has been an honor to work with Capgemini over the last exceptional 6 years. I am proud of what we achieved with the management team and with my team, and know that Nive will be able to count on their excellence and professionalism to ensure the Group goes from strength to strength,” comments Carole Ferrand.

Capgemini confirms all the financial targets of its full year outlook, as communicated on November 7, 2023 during its 2023 Q3 publications.

Nive Bhagat’s biography:

Since 2019, Nive has been CEO of Capgemini’s Cloud & Infrastructure Services, a global business unit comprising over 30,000 team members.She was also appointed a member of the Group Executive Committee.

Prior to this, from 2016, she was Head of Cloud Infrastructure Services UK and Europe.

From 2010 to 2015, Nive held various positions at Capgemini, including Head of Markets with full P/L responsibility for all sectors and Head of Private sector across the Applications business in the UK. She was also a member of the UK Country Board from 2016.

Before joining Capgemini, Nive worked for several years at Infosys Technologies growing and heading Enterprise Solutions in Europe. She has also worked in Corporate Finance with KPMG.

Since 2022, Nive has been a Non-Executive Director of Schneider Plc and sits on both the Digital and the Human Capital & Remuneration committees. Prior to that, she was on the Board of MITIE Plc where she also served on the Audit and Nomination committees.

Nive is a Chartered Accountant with a bachelor’s degree in Economics.

Capgemini Offices in India Reach 100% on Renewable Energy

The company will avoid 70,000 tonnes of carbon footprint per annum – a sustainability milestone

Capgemini today announced that its facilities in India are operating on 100 percent renewable energy (RE), achieving a new sustainability milestone. This allows the company to avoid over 70,000 tonnes of carbon emissions per annum. The company transitioned to 100 percent renewable energy through onsite renewable energy generation, offsite renewable energy purchase through power purchase agreements, and green power purchasing through utility programs, all contributing to 83 percent of renewable energy. The balance of 17 percent is sourced from renewable energy certificates.

Capgemini in India comprises 180,000+ team members working across 13 cities. It has installed 11.5MWp of on-premises solar plants across all campuses in India. Some campuses have energy surplus which they are exporting to their respective state electricity boards. Capgemini’s campuses in Bengaluru, Hyderabad, and Chennai (MIPL and SIPCOT) have been exporting surplus renewable energy back to the state electricity grid using the ‘net-metering program’. Since the beginning of the year, 450 MWh of renewable electricity has been exported to the electricity grid from the four offices, making the campuses net positive on energy use in 2023.

In another decarbonization initiative, illustrating the use of technology to transform the energy industry, Capgemini recently installed a state-of-the-art ‘Battery Energy Storage Solution’ (BESS) with a capacity of 2.5 MWh in the Noida campus and 3.5 MWh in the Mumbai campus. The solution allows Capgemini to store excess renewable energy generated from solar plants during the day and use it during the evening peak hours. This, in turn, significantly reduces the greenhouse gas (GHG) emissions from peaker power plants and decreases the energy cost, carbon footprint and stress on the grid during the peak hours.

The BESS solution is equipped with an intelligent Energy Management System (EMS) to orchestrate and manage the electrons from solar, battery storage, utility supply, and load. This, integrated with Capgemini’s Energy Command Center (ECC), enables real-time monitoring and control of energy supply. The EMS is equipped with artificial intelligence (AI) analytics for effective management of energy tariff and utilization of BESS to store and release energy during the non-peak and peak hours, respectively. This process helps in managing ‘Peak Shaving’ efficiently.

Commenting on the milestone, Ashwin Yardi, CEO of Capgemini in India and Member of the Group Executive Committee said, “At Capgemini, sustainability has always been a priority, and, over the years, we have taken significant steps to ensure we reduce our carbon footprint. In India, we have progressed our journey towards our net-zero goal, through this milestone of achieving 100 percent renewable energy across all offices in India. With the use of innovative technology like Battery Energy Storage Solutions and intelligent Energy Management Systems, we can very clearly see a path towards transforming and decarbonizing the energy industry through technology. We will continue to leverage technology to drive meaningful impact and help nurture a sustainable tomorrow, making our communities future ready.

The Capgemini Group was amongst the first companies globally to have its net zero targets validated according to the SBTi’s new Net-Zero Standard in July 2022, including achieving a 90% reduction in all carbon emissions across scope 1, 2 and 3 by 2040.

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of nearly 360,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported 2022 global revenues of €22 billion.

Get The Future You Want | http://www.capgemini.com

Capgemini in India comprises over 185,000 team members working across 13 cities: Bengaluru, Bhubaneswar, Chennai, Coimbatore, Gandhinagar, Gurugram, Hyderabad, Kolkata, Mumbai, Noida, Pune, Salem and Tiruchirappalli. Learn more about Capgemini in India at www.capgemini.com/in-en.

Capgemini India and IIM Bangalore’s NSRCEL, Expand their Collaboration Until 2025 to Support Tech-driven Startups with Social Innovations

NSRCEL and Capgemini India have announced their collaboration once again for an incubation program in Social Entrepreneurship. Capgemini will support NSRCEL to launch 9 subsequent cohorts of Social Entrepreneurship Incubation programs for 3 years starting from 2023 till 2025.

The NSRCEL - Capgemini incubation program aims to solve the problem of validating solutions for product-market fit and evolving business models in Social Entrepreneurship that can scale. It aims to do so by identifying, and incubating startups that are innovating with technology and digital inclusion at their forefront.

There will be a cohort intake every 4 months. Each cohort will consist of 15-20 early-stage innovations with some market traction and is open for both for-profits & non-profits across sectors. Through this initiative, NSRCEL’s “Impact Orbit” aims to incubate 120 social enterprises in the next 3 years and lead the convergence across for-profit & non-profit business models in India, while also building a support stack of partners & service providers for startup success.

In the past, Capgemini's financial and network support to NSRCEL and its ventures came at a critical time during the pandemic in 2020. The collaboration over the last 3 years allowed 4 for-profit startups to pivot and 9 non-profit startups to enter the market from an idea stage. Collectively the 13 ventures have impacted 5.45lakh beneficiaries and gone on to raise 8.5cr+ through grants and equity. These ventures have also built a strong framework for scaling through the support received during the incubation program.

“It gives NSRCEL-IIMB immense pleasure to have an opportunity to work with Capgemini India CSR again, this time for a larger initiative. We are excited to bring them on board as NSRCEL Impact Orbit’s anchor funding partner to incubate 120 social ventures for the next 3 years and help play a pivotal role in us becoming the largest Social Enterprise incubator in India.”- said Anand Sri Ganesh, COO, NSRCEL

“As a leader in digital transformation, it is our firm belief that technology and innovation can be leveraged to create sustainable solutions and an equitable society for all. Capgemini’s digital Inclusion program relies on two pillars: bridging the digital divide and using technology to ensure social and sustainable development for everyone. Our partnership with IIM-B’s NSRCEL will further enhance this mission by supporting early-stage social ventures to tackle the country’s pressing social problems through scalable and sustainable business models.”, said Anurag Pratap, Vice President & Head of CSR – India, Capgemini.

About NSRCEL

With programs specifically catering to entrepreneurs with profit ventures and social ventures, also student and women entrepreneurs, NSRCEL offers its support to various players of the startup ecosystem.

NSRCEL brings together startups, industry mentors, and eminent academicians from its parent institution Indian Institute of Management Bangalore and researchers who thrive on continuous interaction of theory and practice. For details, visit www.nsrcel.org

Capgemini Press Release// Growth momentum stronger than anticipated in Q1 2021

Growth momentum stronger than anticipated in Q1 2021

Paris, April 29, 2021 – Capgemini Group reported Q1 2021 revenues of €4,271 million, up 24.2% year-on-year at constant exchange rates¹*.

Aiman Ezzat, Chief Executive Officer of the Capgemini Group, commented: “We delivered an excellent performance in the first quarter of 2021, with a return to organic growth. Growth was stronger than anticipated and activity even surpassed pre-health crisis levels, reflecting not only a more dynamic market but also the accelerated deployment of our strategy. Performance improved across all our geographies and sectors. We are strongly positioned in cloud and data, the main drivers of technology and business transformation in the years to come, which fueled this performance. The first quarter was also marked by a return to large-scale recruitment to meet client demand. In this context, our growth for 2021 should exceed the mid-point of the targeted range.

We recently unveiled the Capgemini Engineering brand which brings together a unique set of cutting-edge capabilities in Engineering and R&D. This perfectly complements the Group’s already well-established portfolio of business offerings and supports our leadership position in Intelligent Industry.

Finally, we were recently named one of the world’s most ethical companies for the ninth year in a row. This is a very meaningful distinction for me because our Group is founded on values that enable us to forge long-lasting relationships with all stakeholders in our ecosystem and pave the way for a sustainable future.

I would also like to reaffirm that our priority remains the health and well-being of our teams. Currently we are closely monitoring the health situation in India and Brazil and continue to provide support to all our employees. ”

	Revenues (in millions of euros)			Change
	2020	2021		Reported	At constant exchange rates*
Q1	3,547	4,271		+20.4%	+24.2%

Group momentum continued to improve in Q1 2021, with annual growth rates higher than in Q4 2020. With a return to growth at constant scope and exchange rates in Q1, at +1.7%, Group revenues are already up on pre-crisis levels.

Group revenues rose by +20.4% at current exchange rates and +24.2% at constant exchange rates^*, with the consolidation of Altran Technologies (“Altran”) effective April 1^st, 2020. This momentum also reflects the double-digit growth achieved in Digital and Cloud activities.

OPERATIONS BY REGION

In Q1 2021, annual growth rates at constant exchange rates improved across all Group regions compared to Q4 2020, reflecting stronger underlying organic growth momentum, i.e. at constant scope and exchange rates.

On an organic basis, the North America (28% of Group revenues) and Rest of Europe (31% of Group revenues) regions returned to growth. Growth accelerated in Asia-Pacific and Latin America (7% of Group revenues) and United Kingdom and Ireland (12% of Group revenues), climbing to double figures in the latter region. Finally, France (22% of Group revenues) continued its gradual recovery, although it was still down on Q1 2020.

Momentum improved in all sectors in Q1 2021. In particular, on an organic basis: the Manufacturing sector (25% of Group revenues, including the Life Sciences segment) reported the most significant improvement, with now only a limited year-on-year contraction. The Public sector (14% of Group revenues) maintained its strong performance, once again reporting double-digit growth. The Consumer Goods sector (12% of Group revenues) reported a strong Q1 with a return to solid growth. Finally, the Services sector (5% of Group revenues, including transportation, hotels and catering), which bore the brunt of the crisis, reported a further improvement, with a substantially lower decline than in Q4 2020.

OPERATIONS BY BUSINESS        

All of the Group's businesses reported further sequential improvements in annual growth rates compared to the previous quarter, both at constant exchange rates and organically (that is at constant scope and exchange rates).

All businesses are now posting organic growth in total revenues^*, except for Engineering which however clearly improved. On an organic basis, Strategy & Transformation consulting services (7% of Group revenues) and Applications & Technology services (62% of Group revenues and Capgemini’s core business) returned to growth in Q1 2021. Operations & Engineering services (31% of Group revenues) continued their recovery with only a slight decline in activity, boosted by higher growth in cloud infrastructure services.

The +77,6% growth in Operations & Engineering total revenues at constant exchange rates reflects the consolidation of Altran, which mainly delivers Engineering services. The Altran consolidation had a much lesser impact on the other business lines.

HEADCOUNT

As of March 31, 2021, the Group’s total headcount stood at 274,500, up 25.3% year-on-year, with a 21.7% increase in employees in offshore centers to 152,000 (55% of the total headcount and a 1-point increase compared to December 31, 2020).

BOOKINGS

Bookings totaled €4,201 million in Q1 2021, up 27.3% at constant exchange rates year-on-year. The book-to-bill ratio also improved to 98%, compared to 96% in Q1 2020.

OUTLOOK

For the full year 2021, the Group aims to achieve:

• A constant currency growth of +7.0% to +9.0%;
• An operating margin of 12.2% to 12.4%, i.e. at 2019 level;
• An organic free cash flow above €1,300 million.
  
  

The inorganic contribution to growth is anticipated at c. 4.5 points.

CONFERENCE CALL

Aiman Ezzat, Chief Executive Officer, and Carole Ferrand, Chief Financial Officer, will present this press release during a conference call in English to be held today at 8.00 a.m. Paris time (CET). You can follow this conference call live via webcast at the following link. A replay will also be available for a period of one year.

All documents relating to this publication will be placed online on the Capgemini investor website at https://investors.capgemini.com/en/.

CALENDAR

May 20, 2021        Shareholders’ Meeting behind closed doors (more information is available on this page)

July 28, 2021        Publication of H1 2021 results

It is recalled that the payment schedule for the dividend – the amount of which (€1.95 per share) will be submitted for approval to the Shareholders’ Meeting - is as follows:

June 2, 2021        Ex-dividend date on Euronext Paris
June 4, 2021        Payment of the dividend

DISCLAIMER

This press release may contain forward-looking statements. Such statements may include projections, estimates, assumptions, statements regarding plans, objectives, intentions and/or expectations with respect to future financial results, events, operations and services and product development, as well as statements, regarding future performance or events. Forward-looking statements are generally identified by the words “expects”, “anticipates”, “believes”, “intends”, “estimates”, “plans”, “projects”, “may”, “would”, “should” or the negatives of these terms and similar expressions. Although Capgemini’s management currently believes that the expectations reflected in such forward-looking statements are reasonable, investors are cautioned that forward-looking statements are subject to various risks and uncertainties (including without limitation risks identified in Capgemini’s Universal Registration Document available on Capgemini’s website), because they relate to future events and depend on future circumstances that may or may not occur and may be different from those anticipated, many of which are difficult to predict and generally beyond the control of Capgemini. Actual results and developments may differ materially from those expressed in, implied by or projected by forward-looking statements. Forward-looking statements are not intended to and do not give any assurances or comfort as to future events or results. Other than as required by applicable law, Capgemini does not undertake any obligation to update or revise any forward-looking statement.

This press release does not contain or constitute an offer of securities for sale or an invitation or inducement to invest in securities in France, the United States or any other jurisdiction.

About Capgemini

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 270,000 team members in nearly 50 countries. With its strong 50 year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2020 global revenues of €16 billion.
Get the Future You Want | www.capgemini.com
  

***

   

APPENDIX²
 BUSINESS CLASSIFICATION

• Strategy & Transformation includes all strategy, innovation and transformation consulting services.
• Applications & Technology brings together “Application Services” and related activities and notably local technology services.
• Operations & Engineering encompasses all other Group businesses. These comprise Business Services (including Business Process Outsourcing and transaction services), all Infrastructure and Cloud Services, and R&D and Engineering Services.
  
  

DEFINITIONS

Organic growth or like-for-like growth in revenues is the growth rate calculated at constant Group scope and exchange rates. The Group scope and exchange rates used are those for the reported period. Exchange rates for the reported period are also used to calculate growth at constant exchange rates.

Reconciliation of growth rates	Q1 2021
Organic growth	+1.7%
Changes in Group scope	+22.5 pts
Growth at constant exchange rates	+24.2%
Exchange rate fluctuations	-3.8 pts
Reported growth	+20.4%

When determining activity trends by business and in accordance with internal operating performance measures, growth at constant exchange rates is calculated based on total revenues, i.e. before elimination of inter-business billing. The Group considers this to be more representative of activity levels by business. As its businesses change, an increasing number of contracts require a range of business expertise for delivery, leading to a rise in inter-business flows.

Operating margin, is one of the Group’s key performance indicators. It is defined as the difference between revenues and operating costs. It is calculated before “Other operating income and expenses” which include amortization of intangible assets recognized in business combinations, the charge resulting from the deferred recognition of the fair value of shares granted to employees (including social security contributions and employer contributions), and non-recurring revenues and expenses, notably impairment of goodwill, negative goodwill, capital gains or losses on disposals of consolidated companies or businesses, restructuring costs incurred under a detailed formal plan approved by the Group’s management, the cost of acquiring and integrating companies acquired by the Group, including earn-outs comprising conditions of presence, and the effects of curtailments, settlements and transfers of defined benefit pension plans.

Normalized net profit is equal to profit for the year (Group share) adjusted for the impact of items recognized in “Other operating income and expense”, net of tax calculated using the effective tax rate. Normalized earnings per share is computed like basic earnings per share, i.e. excluding dilution.

Organic free cash flow is equal to cash flow from operations less acquisitions of property, plant, equipment and intangible assets (net of disposals) and repayments of lease liabilities, adjusted for cash out relating to the net interest cost.

REVENUES BY REGION

	Revenues (in millions of euros)			Change
	Q1 2020	Q1 2021		Reported	At constant exchange rates
North America	1,133	1,207		+6.5%	+16.1%
United Kingdom and Ireland	410	502		+22.2%	+24.1%
France	755	931		+23.2%	+23.2%
Rest of Europe	980	1,336		+36.4%	+35.3%
Asia-Pacific and Latin America	269	295		+9.8%	+17.3%
TOTAL	3,547	4,271		+20.4%	+24.2%

REVENUES BY BUSINESS

	Total revenues* (% of Group revenues)			Change at constant exchange rates in total revenues* of the business
	Q1 2020	Q1 2021
Strategy & Transformation	7%	7%		+25.2%
Applications & Technology	71%	62%		+5.7%
Operations & Engineering	22%	31%		+77.6%

---

^* The terms and Alternative Performance Measures marked with an (*) are defined and/or reconciled in the appendix to this press release.
² Note that in the appendix, certain totals may not equal the sum of amounts due to rounding adjustments.

Attachment

• Capgemini_-_2021-04-29_-_Q1_2021_Revenues

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Capgemini Augments Its 5G Innovation Program by Opening Additional '5G Labs' in France and India

As catalysts for innovation, the new 5G Labs offer organizations across industries the opportunity to explore, test, deploy and put 5G at the heart of their business.

Paris, March 16, 2021 - Capgemini Group has continued to implement its "Intelligent Industry" strategy with the opening of two labs to enable industry experimentation and deployment of 5G and Edge technologies. Located in Paris and Mumbai, each of these 5G Labs is designed to help organizations across every industry to pivot their business to be ready to take advantage of the 5G and Edge revolution, driving their data-driven transformation towards Intelligent Industry. They complement the 5G Lab for telecommunications companies, enterprises and original equipment manufacturers (OEMs) which opened in December 2020 in Portugal, focused on the development of network capabilities and solutions.

The multidisciplinary team of experts at the labs will accompany organizations in the exploration of the latest use cases; experiencing new perspectives on how 5G is transforming their industry; and in helping them to build, monetize, and strategize what 5G brings next for their business. Services include strategy, ideation and planning, use case design and development, and ecosystem orchestration and integration.

 

A platform to accelerate 5G adoption across every industry

Capgemini's 5G Labs draw on an innovation ecosystem of partners to experience all the new possibilities offered to organizations and build their end-to-end solutions. They integrate the latest networking, cloud and edge computing technologies with cutting edge 5G connectivity, and an agile and modular application environment.

With an ecosystem of partners (both telecom and technology driven) and focus on end-to-end solutions for industries, Capgemini's 5G experts have developed four dedicated areas of specialty, based on industry requirements and proven use cases:

 

• Smart Factory: for the manufacturing and automotive sector; it covers production activities carried out in factories and warehouses. Examples of use cases: augmented remote assistance, autonomous devices in warehouse & assembly lines, computer vision based Quality Assurance and safety & surveillance
• Smart Utilities: for the energy and chemicals sectors; it covers processes, logistics and operations. Examples of use cases: remote monitoring of sites, mission-critical process control, energy efficiency & sustainability.
• Smart Cities: for the public sector (including transport, health, education); it covers services provided to large samples of population. Examples of use cases: public transport infotainment, immersive learning, crowd management, telemedicine.
• Smart Retail: for the retail, consumer goods and luxury goods sector; it covers activities that enhance the personalization of services to end consumers. Examples of use cases: immersive shopping experience, purchase automation via smart carts.

"5G brings a step-change in connectivity and automation to all industries and opens new perspectives and possibilities for business. By embracing the 5G digital revolution, organizations will be able to take advantage of the increasing volume of data and derive real-time actionable insights," said Pierre Fortier, Head of 5G at Capgemini Invent. “Our 5G Labs in Paris and Mumbai are designed to accompany organizations in their transformation journey towards Intelligent Industry, onboarding them in the 5G ecosystem to explore all innovation possibilities and helping them to build and monetize customized end-to end solutions for their business.”

To watch 5G use cases videos, click here.

About Capgemini

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 270,000 team members in nearly 50 countries. With its strong 50 year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2020 global revenues of €16 billion.

Get the Future You Want | www.capgemini.com

To Support Social Start-Ups, NSRCEL at IIM-Bangalore partners with Capgemini in India

NSRCEL, the startup hub at IIM Bangalore, has partnered with Capgemini in India to support social impact startups in the country’s growing startup ecosystem. Of the 28 start-ups that made the pitch, four startups have been selected for this program which will commence in the first week of August. 

The selected startups are BLINK Research and Services, ECONUT Coconut Producer Company Ltd., Learning Matters, and PROSOC Innovators Pvt. Ltd. 

“We are delighted to have Capgemini join us in supporting social enterprises, especially during these trying times.  Our partnership is a unique one as this is the first time that we are making a multi-year commitment to our start-ups to help them scale their operations and enhance their impact,”  said Prof. Venkatesh Panchapagesan, Chairperson, NSRCEL.

The selected ventures will receive, from Capgemini, an entrepreneurial grant of 75 lakhs each, across three years, based on their progress and milestone. From NSRCEL at IIMB, they will gain access to domain mentors and networks that will help them scale. The mentors will address specific challenges and provide assistance wherever required.

“As part of Capgemini’s endeavour to ensure that technology and innovation drive sustainable and social development, we aspire to nurture novel ideas and dreams that have the capability to enhance and transform life. It is wonderful to see young change makers developing novel ideas to tackle the country’s social problems with inspiring energy and enthusiasm. I feel fortunate to be a part of this entrepreneurial movement and wish each one of them the very best for an exciting journey of growth and expansion,” said Mr. Anurag Pratap, Head of CSR India, Capgemini.

With programs specifically catering to entrepreneurs with profit ventures and social ventures, student-run ventures and women entrepreneurs, NSRCEL (www.nsrcel.org) offers its support to various players of the start-up ecosystem.

NSRCEL brings together start-ups, industry mentors, eminent academicians from its parent institution Indian Institute of Management Bangalore (www.iimb.ac.in) and researchers, who thrive on continuous interaction of theory and practice.

About CapgeminiCapgemini (www.capgemini.com) is a global leader in consulting, digital transformation, technology and engineering services. It is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms.

Covid-19 Lays Bare The Disadvantages Of The Digital Divide - Research

The public and private sectors must act now to enable access to critical services, tackle social exclusion, and enable career mobility for the offline population

There is an urgent need to tackle the sharp digital divide between the world’s online and offline populations, according to the latest research from the Capgemini Research Institute, and intensified by the COVID-19 pandemic. Its latest report, launched today, highlights that the responsibility for addressing digital exclusion lies jointly with public and private organizations, who must come together to ensure that access to essential services isn’t denied to the digitally marginalized.

“The Great Digital Divide: Why bringing the digitally excluded online should be a global priority” reveals that even before the pandemic hit, 69% of people without online access were living in poverty and that 48% of the offline population wanted access to the internet – trends that will have intensified due to worldwide events over recent months. 

The report highlights that even without the global pandemic the digital divide intersects age, income and experience. Nearly 40% of offline people living in poverty have never used the internet because of its cost, and the age group with the highest proportion offline in the sample is those between 18 and 36 years old (43%).

Complexity of using the internet (36%) and a perceived “lack of interest” stemming from fear (38%) was also cited by certain segments of the offline population. These reasons mean that people are unable to access public services such as critical healthcare information as governments increasingly move to online resources. 

COVID-19 has demanded a global change in how people live, work and socialize; as unemployment soars and people isolate from their communities, a basic level of digital inclusion has become almost universally vital. Conducted just prior to the outbreak, the research findings are now even more pertinent in the current context – with the increasing reliance on digital services exacerbating what was already a desperate situation for the offline population. 

Key findings from the report include:

Being offline leads to social exclusion and hinders access to public services 

• Being offline can lead to feelings of isolation, inadequacy, or loneliness: 46% of offline respondents said they would feel more connected to friends and family if they had access to the internet. 


• Only 19% of offline people living in poverty said they had claimed a public benefit in the past 12 months due to their income, age, disability or any other factor. This could become problematic when e-Government and online public services are increasingly prevalent cites the report.


• 34% of respondents expressed interest in using the internet to apply for public benefits such as housing, food and healthcare, following the digital transformation of public services and increasing difficulties to do their online administration.    

Being offline limits career mobility

Difficulty in applying for jobs online and a lack of access to online learning and education tools can make upwards career mobility more challenging for the offline population, while a lack of digital skills development can inhibit the potential for career mobility once in a role: 

• 44% of offline respondents believe they would be able to find better paying jobs and educate themselves if they had access to the internet. 


• Overall, 29% of offline respondents wish they could search and apply for jobs online; this jumps to 41% for those aged 22 to 36.

The digital divide is also about a skills and learning divide

The digital divide is not just about access, it’s about improving skills and learning for those who are online. By improving their online skills, respondents said they could educate themselves better and find a better paying job (35%), give their children more opportunities (34%), not struggle to pay bills (33%) and get public benefits they don’t currently have (32%.) 

The responsibility of bridging the gap must be shared

Capgemini’s research notes that the responsibility for digital inclusion and access to the internet cannot fall to one group. Private organizations need to consider their role in today’s world – increasingly beholden not only to stakeholders but also to their customers, employees and communities, they must look more broadly at how they can benefit society in the long term by incorporating digital inclusion and equality into their business strategy. Meanwhile, governments and the public sector need to play a leading role in enabling internet access and availability, especially for marginalized communities. This can be tackled at several levels: internet access in public spaces, internet access in private homes, as well as with the acquisition of the necessary fundamental digital skills; but it means improving greater accessibility to online public services and making sure to maintain low costs for consumers. 

Together, organizations and policy makers need to work to build a global community of action on digital inclusion. They can mobilize peers, NGOs, academics, and governments to foster evidence-based policies on digital inclusion and work with partners to promote digital inclusion through pro-bono projects that leverage their expertise.

“COVID-19 is likely to have a lasting impact on access to public services and attitudes to opportunities like remote working, so there’s a collective responsibility for organizations which work to challenge the digital divide do so in a way that it creates a long-term change, not just a quick fix,” said Lucie Taurines, Global Head of Digital Inclusion at Capgemini. “In the wake of this pandemic, we expect to see a closing of the digital gap – for example, elderly people who have previously not felt a need for digital access will quickly find themselves engaging with digital tools in place of face-to-face socializing and the provision of goods. However, this is reserved for those who can get access to the internet but have previously chosen not to. The impact will be felt among those who still can’t use online services, whether through a prohibitively high cost or a lack of local provision. Here we’ll see a polarizing effect, especially for those already living in or falling under the poverty line.”

As an organization, Capgemini is focused on four key areas to reduce the digital divide and lead digital inclusion: 

• Digital literacy: providing meaningful support to empower the digitally excluded to have more autonomy in accessing public and private online services and unlock new opportunities


• Digital academies: enabling employment for disadvantaged populations and people away from the job market through digital skills training 


• Technology for positive futures: bringing together technology, business, and society to solve key societal issues and deliver positive impact through cutting-edge technologies


• Thought leadership: working with think tanks and intellectual bodies and joining forces with clients, NGO partners, public bodies and academies to continue driving impact through Digital Inclusion initiatives 

To find out more about Capgemini’s global CSR program and the digital inclusion initiative, visit the CSR page. 

To read a full copy of the report, please click here. 

Research Methodology 

For this research, the Capgemini Research Institute undertook a two-pronged approach to survey over 5,000 respondents across France, Germany, India, Sweden, the United Kingdom, and the United States. The research took place from December 2019 to February 2020. 

• To understand the online population, the Institute conducted an online survey of 3,750 individuals with 56% living in poverty and 44% not in poverty.


• To understand the offline population, the Institute conducted a telephone survey of 1,000 individuals not online and a face-to-face survey of 304 individuals not online. 69% percent of the offline population is living in poverty and 31% is not in poverty. 

The Institute also conducted one-on-one interviews with 26 executives at 22 non-profit organizations, charities, and NGOs working in the digital inclusion space as well as private companies with digital inclusion initiatives in France, Germany, India, the United Kingdom, and the United States.

Capgemini is a global leader in consulting, digital transformation, technology and engineering services. The Group is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year+ heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. Today, it is a multicultural company of 270,000 team members in almost 50 countries. With Altran, the Group reported 2019 combined revenues of €17billion.

The Capgemini Research Institute is Capgemini’s in-house think-tank on all things digital. The Institute publishes research on the impact of digital technologies on large traditional businesses. The team draws on the worldwide network of Capgemini experts and works closely with academic and technology partners. The Institute has dedicated research centers in India, Singapore, the United Kingdom and the United States. It was recently ranked #1 in the world for the quality of its research by independent analysts. Visit https://www.capgemini.com/researchinstitute/