HCLSoftware Launches AI-First MarTech Platform ‘Unica+’ to Power India’s Intelligence Economy

HCLSoftware, a global leader in enterprise software, today announced the launch of HCL Unica+ in India, an AI-first MarTech platform designed for the Intelligence Economy. Unveiled at the ET MarTech+ Summit & Awards 2025, this platform marks a major step toward helping Indian businesses deliver hyper-personalized, data-driven marketing at scale.

In a market with over 800 million internet users, where attention is a scarce commodity and trust is the new currency, HCL Unica+ is the game-changer. It’s built to address the unique challenges of India’s diverse, multi-lingual landscape, enabling brands to connect with a digital-native population that expects relevance at every touchpoint.

“We’re moving beyond the Attention Economy into the Intelligence Economy,” said Rajesh Iyer, Executive Vice President & Portfolio General Manager, Business & Industry Solutions, HCLSoftware. “HCL Unica+ is the force multiplier for this shift. It’s not just about reaching customers; it’s about leveraging context to get it right every time, at every touchpoint. We're giving Indian marketers the power to leverage deep customer insight to deliver meaningful moments.”

The platform is already powering one of India’s top financial giants, managing 500 million customer accounts across 1.4 billion potential touchpoints in 28 languages. This proves the solution can handle the most demanding, large-scale challenges.

As India’s MarTech industry is set to soar to nearly $94 billion by 2030, HCL Unica+ is uniquely positioned to help enterprises capitalize on the future of marketing — one where precision, personalization, and performance are powered by AI.

“In today’s market, it’s not just about volume, it’s about precision,” said Rajiv Shesh, Chief Revenue Officer, HCLSoftware. “HCL Unica+ redefines customer experience by helping marketers understand evolving customer needs and deliver experiences that build real trust.”

Sidhant Khanna, SVP, IndusInd Bank, said, “In today’s always-on world, reach isn’t enough, it’s about relevance. With AI-powered insights, we can finally anticipate customer needs, cut through the noise and deliver the kind of hyper-personalized experiences that build real trust and lasting growth.”

“HCL Unica+ isn’t just a re-skin of legacy MarTech. It’s an AI-first, data-driven, integrated marketing automation platform purpose-built for the Intelligence Economy,” said Harish Padmanabhan, Director – Global Partnerships, Xerago. “By embedding Agentic AI directly into the workflow, HCL Unica+ reimagines the MarTech stack around real-time decisioning and precision targeting for today’s enterprise. Xerago is proud to partner with HCLSoftware in delivering this groundbreaking platform, driving rapid ROI, future-ready agility, and responsible, AI-driven growth for leading brands.”

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, High Tech, Semiconductor, Telecom and Media, Retail and CPG and Public Services. Consolidated revenues as of 12 months ending June 2025 totalled $14.0 billion. To learn how we can supercharge progress for you, visit hcltech.com.

About HCLSoftware

HCLSoftware is a global leader in software innovation and the software division of HCLTech. We develop, market, sell, and support transformative solutions across various industries, including business and industry, intelligent operations, total experience, data and analytics, and cybersecurity. Our commitment to customer success and our core values of integrity, inclusion, value creation, people-centricity, and social responsibility drive us to deliver best-in-class software products that empower organizations to achieve their goals. With a rich heritage of pioneering spirit, HCLSoftware serves more than 20,000 organizations, including a majority of the Fortune 100 and almost half of the Fortune 500. Learn more about how we can help you achieve your goals at www.hcl-software.com.

HCLSoftware Joins Indo-Swiss Innovation Platform to Advance Citizen-Centric GovTech

HCLSoftware, a global leader in enterprise software solutions, has entered into a strategic Memorandum of Understanding (MoU) with the Swiss Network in India, represented by the Embassy of Switzerland, the Swiss Business Hub India, and Swissnex in India, to join the Indo-Swiss Innovation Platform. The Platform, established alongside the Trade and Economic Partnership Agreement (TEPA) framework, sets the foundation for bilateral collaboration in strengthening digital infrastructure and strategically boosting Indo-Swiss collaboration.

The MoU aims to address key public sector challenges by promoting citizen-centric digital transformation across domains of GovTeh such as, e-governance, sovereign collaboration, healthcare, edtech, and agritech. Drawing on HCLSoftware’s experience in enterprise technologies and building platforms such as HCL Total Experience, HCL Universal Orchestrator, HCL AppScan, and HCL BigFix, the partnership will explore new models of collaboration that respond to real-world governance needs. By engaging stakeholders from government, academia, startups, and industry, the MoU fosters a cross-border GovTech innovation corridor, opening up opportunities for knowledge exchange and long-term co-innovation between Switzerland and India.

“This MoU represents our commitment to building international partnerships that drive meaningful innovation in the public sector,” said Mrs. Maya Tissafi, Ambassador of Switzerland to India. “By combining our countries’ strengths in technology and governance, we can create solutions that benefit citizens while setting new standards for international cooperation in digital transformation."

Jonas Brunschwig, CEO and Consul General of Swissnex in India, added, “HCLSoftware joining the Indo-Swiss Innovation Platform in a strategic partnership can accelerate GovTech innovation. This partnership will create tangible opportunities for startups, researchers, and technology companies in both countries to collaborate on solutions that address real-world governance challenges and enhance digital infrastructure.”

As part of this partnership, HCLSoftware brings its Experience, Data, and Operations (XDO) Blueprint — a strategic framework developed to support public sector modernization. This expertise will contribute to identifying scalable approaches to enhance user experience, streamline service delivery, and enable data-informed decision-making across governance domains.

“This partnership represents a meaningful step toward advancing GovTech through international collaboration,” said Kalyan Kumar, Chief Product Officer at HCLSoftware. “By contributing our experience and frameworks like the XDO Blueprint, we aim to support joint efforts exploring innovative, citizen-centric digital transformation approaches. We look forward to working with partners across Switzerland and India to co-create scalable solutions that can enhance transparency, improve service accessibility, and strengthen public institutions for the future.”

As both nations continue their digital transformation journey, the partnership will catalyze developing next-generation public sector technologies and set a new benchmark in e-governance.

About Swissnex

Swissnex is a global network connecting Switzerland with the world in education, research, and innovation. With a strong presence in leading innovation hubs, Swissnex facilitates collaboration across borders by engaging with corporations, startups, government bodies, academia, researchers, and industry associations. Swissnex in India’s work is anchored in three core focus areas—Health, Sustainability, and Digital Transformation—where active partnerships are built to address global challenges and enable knowledge exchange.

Notable initiatives include the Indo-Swiss Antimicrobial Resistance Innovation Dialogue, Swissnex for the Planet, an initiative on planetary health focusing on human and non-human species, and Digital Trust and SpaceTech cohorts for Swiss startups to internationalize in India. Swissnex has supported nearly 200 Swiss startups in validating their market entry into India, helping accelerate innovation and co-creation between the two countries.

HCLSoftware is a global leader in software innovation and the software division of HCLTech. We develop, market, sell, and support transformative solutions across various industries, including business and industry, intelligent operations, total experience, data and analytics, and cybersecurity. Our commitment to customer success and our core values of integrity, inclusion, value creation, people-centricity, and social responsibility drive us to deliver best-in-class software products that empower organizations to achieve their goals.

With a rich heritage of pioneering spirit, HCLSoftware serves more than 20,000 organizations, including a majority of the Fortune 100 and almost half of the Fortune 500. Learn more about how we can help you achieve your goals at www.hcl-software.com.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, High Tech, Semiconductor, Telecom and Media, Retail and CPG and Public Services. Consolidated revenues as of 12 months ending June 2025 totaled $14 billion. To learn how we can supercharge progress for you, visit hcltech.com.

HCLSoftware Launches Domino 14.5 with Sovereign AI to Strengthen Data Privacy for Regulated Sectors

HCLSoftware, a global leader in enterprise software solutions, announced today the launch of HCL Domino 14.5. Specifically targeting governments and regulated organizations concerned with their data privacy, HCL Domino 14.5 ushers in significant enhancements to the Domino+ sovereign collaboration portfolio, including the introduction of Domino IQ, a sovereign AI extension to the Domino platform that protects an organization's data privacy and ensures information security.

Users of the HCL Domino platform leverage powerful AI to automate tasks, analyse data, and more, by choosing the models that their organization or trusted sources have built. With compliance measures such as the European AI Act aimed at shaping the development and use of artificial intelligence within the EU, Domino IQ enables organizations to have more fine-grained control over AI investments and, additionally, remove their reliance on foreign cloud-based services.

“In an uncertain geopolitical landscape, governments and regulated organizations, such as private banks, are increasingly concerned about their data sovereignty and digital independence”, said Richard Jefts, Executive Vice President and General Manager, HCLSoftware. “The importance of data sovereignty and avoiding unnecessary foreign government influence extends beyond SaaS solutions and AI. Specifically for collaboration - the sensitive data within email, chat, video recordings and documents, With the launch of Domino+ 14.5, HCLSoftware is helping over 200+ government agencies safeguard their sensitive data.”

"Today more than ever, true digital sovereignty is the key to Europe's digital future. That’s why at IONOS we are proud to provide the sovereign cloud infrastructure for HCL’s sovereign collaboration solutions. Our platform is powerful, secure, and – above all – free from foreign access. Together, we are setting an example for responsible innovation and digital self-determination, a key factor for companies and institutions in regulated industries with particularly sensitive requirements," said Achim Weiss, CEO of IONOS, the leading European hosting provider and trusted cloud enabler.

Other key capabilities of this Domino+ launch include:

• BSI certification of Information Security and use of Security Event and Incident Management (SEIM) tools.
• Compliance with the European Accessibility Act for web-based, business user experiences.
• Ready to deploy, and enhanced sovereign chat and meetings solutions.

HCLSoftware is a global leader in software innovation and the software division of HCLTech. We develop, market, sell, and support transformative solutions across various industries, including business and industry, intelligent operations, total experience, data and analytics, and cybersecurity. Our commitment to customer success and our core values of integrity, inclusion, value creation, people-centricity, and social responsibility drive us to deliver best-in-class software products that empower organizations to achieve their goals. With a rich heritage of pioneering spirit, HCLSoftware serves more than 20,000 organizations, including a majority of the Fortune 100 and almost half of the Fortune 500. Learn more about how we can help you achieve your goals.

HCLSoftware's Startup SYNC Announces 1st-Ever Startup Cohort Program Focused on Retail and E-commerce Innovation

HCLSoftware, the software division of HCLTech and a leading global provider of enterprise software solutions, today announced the successful launch of its first-ever startup cohort program, designed to foster innovation within the retail and e-commerce industry. This program, run by HCL Startup SYNC, aims to identify new software trends and create synergies with HCLSoftware's existing products and platforms.

Building Partnerships for a Thriving Future

The program kicked off with comprehensive marketing campaigns to attract promising startups across key challenge areas, including omnichannel & customer experience, supply chain & traceability, and business intelligence & personalization. From a pool of nearly 100 applications, 25 startups were chosen to pitch their solutions. Ultimately, seven cutting-edge companies were shortlisted for the program: 

1. SaleAssist (India),
2. AiCodePro (India), 
3. Tasq.AI (Israel), 
4. Footprint Labs (Australia), 
5. Houston Analytics (Finland), 
6. Synthiq (UK), and 
7. Tip Top Technologies (USA).

“Together, through partnerships fostered by our program, we can chart a course to a thriving future where innovation propels progress, and enterprise software becomes the wind in the sails of a more connected, efficient and prosperous world,” said Kalyan Kumar (KK), Chief Product Officer at HCLSoftware.

Selected startups are currently undergoing an onboarding process and have begun collaborative discussions with HCLSoftware’s product teams. These discussions aim to finalize use cases, pave the way for joint development efforts, and ultimately build comprehensive solutions that address critical retail and e-commerce challenges.

For more information about the HCLSoftware Startup Cohort program, please visit: https://www.hcl-software.com/resources/partner-connect/sync/retail-cohort

HCL Software, the software division of HCLTech is a global leader in software innovation. We develop, market, sell, and support transformative solutions across business and industry, intelligent operations, total experience, data and analytics, and cybersecurity.

Built on a rich heritage of pioneering spirit and unwavering commitment to customer success, we deliver best-in-class software products that empower organizations to achieve their goals. Our core values of integrity, inclusion, value creation, people centricity, and social responsibility guide everything we do.

HCL Software serves more than 20,000 organizations, including a majority of the Fortune 100 and almost half of the Fortune 500.